Box office
Opening hours
General telephone and in person ticket sales:
Monday – Thursday 10am – 5pm
Telephone: 020 8240 2399
Friday 10am – 4pm
Saturday – Sunday For Performances Only
Bank Holidays CLOSED
The venue and box office open 1 hour before the scheduled start time for performances and events.
The Exchange
75 London Road
Twickenham
TW1 1BE
Contact us via email:
exchangetwickenham@stmarys.ac.uk
Access
If you have specific access needs, please see our Access page.
How to book
Online
Online bookings can be made here on our website, current events are listed on the home page. Everything in the schedule is listed on the What’s on page.
Booking fees
For online bookings the ticketing company charge 7% of the ticket price with a 50p minimum charge.
When you book online you will receive a confirmation email and E-Ticket, please bring a printed copy of the E-Ticket or show the E-Ticket on your mobile device for entry into the theatre.
By telephone
Book tickets over the phone through our box office on 020 8240 2399. The Box Office phone line is open Monday – Thursday 10am – 5pm.
Tickets can be collected from the front desk between the above stated hours or on the night of the event.
Electron cards and Amex are not accepted for payments.
Please note booking closes one hour before a performance begins.
Concessions
Concessions are indicated where available. We offer concessions to:
- Children under the age of 16
- Adults aged 60 or over
- Students in full-time education
- Registered disabled
- NHS Blue Light Card
Proof of status must be shown when booking or collecting tickets.
Children under 14 must be accompanied by an adult. We will not charge an admission fee for babies under 18 month old but they must sit on the ticket holders lap.
Prams/buggies are not permitted in the theatre and can be stored in the foyer at the owner’s risk.
Refunds
The Exchange is unable to refund tickets unless the performance is postponed or cancelled as per the terms and conditions upon booking.
Parking and travel
The Exchange cannot accommodate parking for audience members and there is no public parking on the Brewery Wharf estate at all.
There are limited parking spaces near the venue for Blue Badge holders and there are public car parks in Twickenham within walking distance of the venue.
The Exchange is served by buses and trains directly on the doorstep. Find out more and find links to plan your travel here.
Disclaimers
All information on this site is updated as regularly as possible.
If you are travelling a long way to get to an event or if the weather is particularly bad we recommend you contact the Box Office for up to date information before you travel.
If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.
The Exchange reserves the right to refuse admission.